Refund Policy
1. Right to Refund
- Customers have the right to request a refund within 14 days from the date of delivery for any reason. If the product arrives damaged or defective, this period is extended to 30 days.
2. Condition for Return
- Art prints must be returned in their original condition, which includes:
- Unused and in the same packaging as received.
- All original materials (like the certificate of authenticity, if provided) must be included.
3. Refund Process
- Notification: Contact Bouncing Ball Media customer service via email at refunds@bouncingballmedia.com (mailto:refunds@bouncingballmedia.com) or by phone at [insert phone number] to initiate a return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number. This number must be included in your return package.
- Return Shipping: The cost of return shipping is borne by the customer unless the print was received damaged or defective, in which case Bouncing Ball Media will cover the shipping costs.
- Refund Issuance: Once the returned item is received and inspected, your refund will be processed. Refunds will be credited to the original method of payment. Depending on the bank, this might take 5-10 business days to reflect in your account.
4. Exceptions
- Custom Orders: Custom or personalized art prints are non-returnable unless they are defective or damaged upon arrival.
- Sale Items: Items purchased during special sales or promotions might have a no-refund policy. This will be clearly indicated at the time of purchase.
5. Damaged or Defective Items
- If your print arrives damaged or defective, please contact us within 30 days of receipt. Provide clear photos of the damage. We will either replace the item or offer a full refund at your discretion.
6. Digital Downloads
- Digital art prints or files are non-refundable after download, as they are considered used once downloaded.
7. Change of Mind
- If you simply change your mind about the purchase, you must return the item within 14 days from the delivery date, in its original condition.
8. Warranty
- Bouncing Ball Media provides a warranty against manufacturing defects for 1 year from the date of purchase. This does not cover normal wear and tear or damage due to misuse.
9. Contact Information
- For any questions or issues regarding refunds, please contact our customer service team. We are available Monday to Friday, 9 AM to 5 PM CDT.
10. Final Note
- This refund policy is subject to change. Always check the latest policy on our website or contact customer service for the most current information.
By purchasing from Bouncing Ball Media, you agree to the terms of this refund policy. We aim to ensure customer satisfaction and will handle each refund request with care and attention.